Resumes

My e-mail address: margiemetz@hotmail.com

I have recently taught HTML, Dreamweaver, FrontPage, MS Office, Digital Camera, PhotoShop, Desktop Publishing, and Beginning Computers at the Adult Education level. I've worked for high tech companies in Silicon Valley and a non-profit in Sacramento, as Webmaster, computer trainer and Technical Support specialist. Budgets and funding being what they are, I am always alert for new employment! My goals are threefold:

To leverage my teaching and communications skills in the areas of technology and advocacy
To increase my involvement in the Web creation/support arena
To continually add to my expertise in all Business and Web software applications

I am interested in both free-lance Web creation, training, support or maintenance (see my Need Help page), or a position in any of these areas:

	IS/Staff Liaison position (I believe there is a real need for a user-friendly technical support person who can work well with school faculty and staff, who is expert at all business software, Microsoft and Adobe, and who can train others or provide tech help on request. If school budgets ever allow it, I would be great at this! (Word)
	Internet/Intranet Facilitation/Management/Coordination (Word)
	Adult Education Business, Computer or ROP Teacher (Word)
	English/Business Writing Teacher (Word)
	IS/Help Desk Technical Support (Word)
	Technical Training (Word)
	Marketing Coordination, Adobe InDesign (Web, brochures, writing and editing) (Word)
	Training Materials/Writing (Word)
	Web creation and Maintenance

I've done all of them and love 'em all!

Below is a generic resume. Click above to download Word copies of any of my resumes.

Basic Resume

Qualifications

Established training departments and provided all IT training for 2 companies of over 500 employees. Created and maintained training libraries and training web sites. Created all materials and presented on-line training, formal and informal classroom instruction, and one-on-one instruction as required.
10 years experience providing training and help desk support for software applications including all versions of Microsoft Office (Word, PowerPoint, Excel, Access, Outlook); Adobe Creative Suite (InDesign, GoLive, Acrobat, Illustrator, PhotoShop);Visio; Project 98; Model 204 (database management system); Web software including HTML, GoLive, FrontPage, Dreamweaver, HomeSite; Netscape and Internet Explorer.
Support to Web content providers: Resolved problems using HTML, Web browsers, HTML editors, or other related Intranet issues.
Experience working in both UNIX and Microsoft server/browser environments and resolving compatibility issues.
Trained over 300 mostly non-technical people in the creation and maintenance of Web pages, including creation of training materials and presentation of training programs covering Web basics, writing for the Web, basic and advanced HTML, FrontPage 2000, Home Site, Dreamweaver, usability issues, and Adobe Acrobat Writer
Created and maintained Intranet sites to communicate all training materials.
Five years of progressive experience managing, championing, persuading, training and demonstrating all aspects of using the Web as a communications tool.
Intranet Management: Took a chaotic Intranet with 3 sites that didn't know of each other's existence, and merged them into one.
Support to content providers: Resolve problems using HTML, Web browsers, HTML editors, or other related Intranet issues.

Key Achievements

Took a company Intranet site in which three totally separate Intranet sites (separate servers, browsers, user environments, philosophies, and management,) and brought them into alignment with the company's best interests and with each other.
Trained over 300 mostly non-technical people in the creation and maintenance of Web pages, including creation of training materials and presentation of training programs covering Web basics, writing for the Web, basic and advanced HTML, FrontPage 2000, Home Site, Dreamweaver, usability issues, and Adobe Acrobat Writer
Created and maintained Intranet sites to communicate all aspects of Web standards, issues and solutions.

Education

	MS, Education, University of Chicago
	BA, English, University of Chicago

Certificate in Technical Communications, De Anza College

Professional Experience

California Rural Indian Health Board (CRIHB)
Webmaster/Software Specialist
Training: Perform all training functions in a one-person technical/applications training department. Respond to user problems and questions on all supported applications; assess application training needs and provide one-on-one and group class instruction as needed. Create and maintain departmental Intranet Web site and support all other people in the organization in creating and maintaining their sites.
Webmaster: Create and maintain all aspects of the company's Website, www.crihb.org .
Other: create and update a variety of documents and graphics, using PageMaker, Word, or InDesign; proofread documents created by others.
(2004—July 2005.)

Oroville Adult School, Oroville, CA 2002-2004
Teacher, Web Page Design (HTML), FrontPage 2000, Dreamweaver, Business Applications (MS Office), Beginning Computers

Marysville High School, Marysville, CA Sept. 2002-2003
Teacher, ROP Data Processing

Fremont Union High School District Adult Education, Sunnyvale 2000-2002
Teacher, Web Page Design I, Web Page Design II, FrontPage 2000

Network Appliance
Engineering Intranet Support and Training

Created and modified web pages and graphics; trained content owners in HTML, HTML editors, writing for the Web, CGI scripts, web basics, FrontPage2000, and Dreamweaver. Maintained and publicized standards and policies. (2000 ¾ 2001)

Navigation Technologies
IS Training Coordinator; Intranet Facilitator

Training: Created IT training and support function. Performed all training functions in a one-person technical/applications training department. Responded to user problems and questions on all supported applications; assessed application training needs and provided one-on-one and group class instruction as needed for users in Sunnyvale, Chicago, Netherlands, and 50 remote office here and in Europe. This involved significant travel and the creation and maintenance of the company's Technical Training Intranet Web site.

Intranet Facilitation: Assembled key players ion a regular basis; negotiated ongoing standards issues; created and publicized Web standards; trained users to maintain their pages; facilitated all aspects of running my world-wide Intranet planning team. (1997¾ 2000)

Asyst Technologies
Desktop Training and Support Specialist (1994-1998)

Created IT training and support function. Performed all training functions in a one-person technical/applications training department. Responded to user problems and questions on all supported applications; assessed application training needs and provided one-on-one and group class instruction as needed. Set up and maintained the training room and all training materials.

Lockheed Missiles And Space Company
Training, Supervision, IT management. (1982-1993)

Trained users in the use of phones, PC's, email system (PROFS), and the company's database management system, Model 204. Created all training materials; presented training for groups ranging from 1 to 100; trained both technical and non-technical end-users.

Special ATTRIBUTES

• Great interpersonal skills: work effectively with people from all backgrounds and all ages • Highly developed coaching and supervising skills • Outstanding training and presentation skills	• Artistic ability; experience working in various media. Familiarity with Corel Draw, Adobe Illustrator and PhotoShop, Fireworks, Freehand and Flash, and manipulation of Web graphics
• Communication skills: highly effective writing, public speaking, and listening skills	• Facilitation of various committees, including Communications and Intranet Planning
• Intellectual curiosity: ability to learn new material quickly and thoroughly • Flexibility and eagerness to tackle new responsibilities	• Experience writing documents including procedures, training manuals, reports, articles, abstracts, and summaries, and all types of business correspondence
• Strong Team Player	• Great sense of humor
• Highly developed organizational skills	• Effective analytical thinker
• PC fluency: DOS, some UNIX and vi, all Windows, MS Office all versions (Word, Excel, PowerPoint, Access, Outlook), HomeSite, HTML, Lotus Notes, , Front Page, Dreamweaver/Studio MX, Adobe Creative Suite (InDesign, GoLive, Acrobat, PhotoShop, Illustrator), Netscape, Internet Explorer, Remedy, Visio, MS Project, Quark Xpress, PageMaker, Adobe Illustrator and PhotoShop, Micrografx, Fractal, FileMaker Pro, Perforce, Interwoven	• Desktop Publishing: Word, PageMaker, Adobe Creative Suite (InDesign, GoLive, Acrobat, PhotoShop, Illustrator) FrameMaker, Quark, BookMaster, graphics • Creation of Web documents using native HTML, Dreamweaver, Macromedia Studio MX, GoLive, HomeSite, Front Page, Java applets, tables, forms, frames, images, client-side scripts, Adobe Acrobat Writer, Netscape and MS Internet Explorer, various Web Graphics • Boundless enthusiasm and energy

References (Word)

My degrees (MS) (BA)

Credentials

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